Records Team

Medical Records and Documentation Requests

Records requests, treatment verification letters, and billing documentation are handled by our records team rather than by admissions. Submitting your request here sends it directly to the staff who prepare and release documents, so it reaches the right people faster.

Request Form

Medical Records Request

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Records copy, treatment verification letter, or billing documentation.
Former client, family member, provider, or legal representative.
Hollywood for detox and residential, Fort Lauderdale for PHP and IOP.

Prefer to call?
Call 844-503-0126 and ask for Medical Records.
Common Questions
Frequently asked
How long does a records request take?
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Most requests are completed within 30 days of receiving a signed authorization. Verification letters are usually faster, often within a week.
Is there a cost?
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There is no fee for a standard set of records or for a treatment verification letter. If a request is unusually large, the records team will tell you about any copying cost before proceeding.
What if I am requesting records for someone else?
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You may submit the request, and we will send an authorization form for the client to sign. If you hold power of attorney or guardianship, include that documentation with the signed release.
Can records be sent directly to my new provider?
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Yes. Name the receiving office, clinician, and fax or secure email address on the authorization form and we will send the records to them.
Confidential and secure
Requests processed within 30 days
Serving both South Florida locations