If you have Cigna and are looking at mental health treatment or dual-diagnosis care in South Florida, the short answer is yes. Compassion Behavioral Health is in-network with Cigna, and most Cigna plans cover residential treatment, PHP, and IOP at CBH. The specifics of what is covered, including dollar amounts, deductible status, and the level of care approved, depend on your individual plan. That is why the next step is a free benefits verification call with our admissions team. We check your specific coverage, tell you exactly what Cigna will pay, and walk you through your out-of-pocket costs before you make any decisions. Call 844-503-0126. All calls are completely confidential.
What you need to know before that call: CBH treats mental health as the primary diagnosis, not a secondary complaint alongside addiction. If depression, anxiety, PTSD, bipolar disorder, OCD, or another mental health condition is driving substance use, we treat both at the same time from the first day of admission. Our outcomes are third-party verified: 159% improvement in depression, 167% improvement in anxiety, and 88% improvement in PTSD across more than 1,000 patient surveys by Greenspace Health. And when Cigna pushes back on your length of stay, we fight for you.
What Cigna Covers at Compassion Behavioral Health
Cigna covers behavioral health treatment, including mental health care and substance use treatment, as a required essential health benefit under both the Affordable Care Act and the Mental Health Parity and Addiction Equity Act. This means Cigna cannot impose stricter limits on mental health care than it does on medical and surgical care. For most Cigna members, the following levels of care at CBH are covered.
Medical Detox, Hollywood, FL
For clients whose mental health conditions are complicated by physical dependence on alcohol, benzodiazepines, opioids, or other substances, medically supervised detox is the first step. Cigna covers inpatient detox when it is medically necessary. At CBH, detox is provided in a 24/7 medically supervised setting with psychiatric oversight integrated from day one, not after withdrawal has been managed.
Residential Mental Health Treatment, Hollywood, FL
Cigna generally requires prior authorization for residential treatment. CBH’s admissions team initiates that process on your behalf before or at the time of admission. Our 29-bed residential program in Hollywood maintains caseloads of 8 to 10 clients per therapist, which produces detailed and individualized clinical documentation of medical necessity. Cigna’s utilization reviewers apply specific criteria when evaluating whether residential care is appropriate, and CBH’s clinical team is experienced in meeting those standards.
Partial Hospitalization Program (PHP), Fort Lauderdale, FL
PHP requires a minimum of 20 hours of structured clinical treatment per week. Cigna typically covers PHP when residential care has been completed or when the clinical picture does not require 24/7 supervision. CBH’s PHP program is delivered at our Fort Lauderdale location, providing full-day structured programming while clients return to supervised housing in the evenings. PHP is where deeper therapeutic work occurs, including EMDR for trauma, family therapy, and progressive community reintegration.
Intensive Outpatient Program (IOP), Fort Lauderdale, FL
IOP provides at least 12 hours of structured treatment per week. Cigna covers IOP as a step-down from PHP for clients who have achieved clinical stability and are rebuilding independence. CBH’s IOP runs multiple days per week at our Fort Lauderdale facility. This is the coaching phase, where clients apply the skills developed in residential and PHP to real-world situations with ongoing clinical accountability and support.
CBH Is In-Network with Cigna: What That Means for Your Costs
Insurance companies routinely attempt to limit or shorten authorizations for residential and PHP treatment. They conduct concurrent reviews throughout your stay and can deny continued coverage if their reviewer decides a lower level of care is appropriate. This is one of the most important things families need to understand before choosing a treatment program.
CBH conducts peer-to-peer reviews when Cigna attempts to limit a client’s authorized length of stay. Our psychiatrist or clinical director speaks directly with Cigna’s medical reviewer to advocate for the clinical necessity of continued treatment. We provide the documentation, we make the clinical argument, and we push back when the clinical picture does not support a denial. Most treatment facilities do not offer this service. At CBH, it is a standard part of how we operate.
If you or your loved one has been through a behavioral health program where insurance ran out before treatment felt complete, that is what happens when a facility does not go to bat for its clients at the insurance level. We do. Stories change here because we fight to make sure the story has enough time to change.
Mental Health Conditions Cigna Covers at CBH
Cigna behavioral health benefits cover treatment for a wide range of mental health and substance use diagnoses. CBH treats all of the following conditions as primary diagnoses within a dual-diagnosis framework, meaning that if a co-occurring substance use condition is present, both are treated at the same time.
- Depression, including Major Depressive Disorder, treatment-resistant depression, and Persistent Depressive Disorder
- Anxiety Disorders, including Generalized Anxiety Disorder, Panic Disorder, Social Anxiety Disorder, and high-functioning anxiety
- PTSD and Trauma, including Complex PTSD, moral injury, and trauma-driven depression and anxiety
- OCD, including all subtypes, was delivered with Exposure and Response Prevention therapy as the primary behavioral treatment
- Bipolar Disorder, including Bipolar I, Bipolar II, and Cyclothymia, with dual-diagnosis support for co-occurring substance use
- Schizophrenia and Psychotic Spectrum Disorders, including schizoaffective disorder and first-episode psychosis
- Attachment Disorder in Adults, including trauma-rooted relational patterns treated with DBT and EMDR
- Dual Diagnosis, meaning any combination of mental health and substance use conditions treated simultaneously from day one
If your diagnosis or your loved one’s diagnosis is not listed above, call 844-503-0126. Our admissions team will assess whether CBH is the right clinical fit and verify your Cigna coverage for the specific diagnosis.
Does Cigna Cover Psychiatric Care at CBH?
Yes. Cigna covers psychiatric evaluation and psychiatric medication management as covered behavioral health benefits. At CBH, all psychiatric care is overseen by Dr. Daud, a board-certified psychiatrist with dual specialization in psychiatry and addiction psychiatry. Every client admitted to CBH receives a comprehensive psychiatric evaluation that assesses the full clinical picture, including all co-occurring mental health and substance use conditions, not just the presenting diagnosis.
For clients who have not responded to prior psychiatric medication trials, CBH offers GeneSight genetic testing. GeneSight analyzes how a client’s specific genetic profile affects their metabolism of psychiatric medications, including antidepressants, antipsychotics, and mood stabilizers. This can identify why prior medications were ineffective and guide a more targeted prescribing approach. Cigna covers GeneSight testing in many cases. Our admissions team will verify coverage for this service as part of your benefits check when you call 844-503-0126.
Why Choose CBH for Cigna-Covered Mental Health Treatment in South Florida
You have Cigna, and you are evaluating your options. Here is why CBH is specifically worth the call.
- In-network with Cigna, meaning your out-of-pocket costs are limited to your copay, coinsurance, and deductible
- CBH conducts peer-to-peer reviews when Cigna attempts to shorten your authorized stay, a service most treatment facilities do not provide
- 159% improvement in depression outcomes, 167% improvement in anxiety outcomes, and 88% improvement in PTSD outcomes, all third-party verified by Greenspace Health across 1,043 patient surveys
- Mental health is treated as the primary diagnosis, not a secondary concern alongside addiction
- Comprehensive psychiatric evaluation at admission by Dr. Daud, board-certified in psychiatry and addiction psychiatry
- GeneSight genetic testing for clients who have not responded to prior psychiatric medication trials
- 29-bed boutique residential program with caseloads of 8 to 10 clients per therapist
- Clinical Director knows every client by name
- Full continuum from detox through IOP with the same clinical team at every level
- Joint Commission accredited, NAMI affiliated, AHCA, and DCF licensed
- 633 or more Google reviews across both South Florida locations
How to Verify Your Cigna Benefits for Treatment at CBH
The most accurate way to understand what your Cigna plan covers at CBH is to let CBH verify it for you. Our admissions team handles this every day. Here is what the process looks like.
Step 1: Call 844-503-0126
All calls are completely confidential. You will speak with a CBH admissions coordinator who will ask for your Cigna member ID and plan information. If you do not have your card available, coverage can often be verified using your name and date of birth.
Step 2: Benefits Verification
Our admissions team contacts Cigna directly to verify your specific benefits, including what levels of care are covered, your deductible status, your copay or coinsurance for behavioral health services, and whether prior authorization is required. This takes approximately 30 to 60 minutes. You do not need to be present for this process.
Step 3: An Honest Review of Your Coverage
Once verification is complete, we call you back and walk you through exactly what your Cigna plan covers, what it does not cover, and what your estimated out-of-pocket costs are. There is no pressure and no obligation. If CBH is not the right fit for your clinical or financial situation, we will tell you honestly and help point you in the right direction.
Step 4: Admissions
If you decide to move forward, CBH handles the prior authorization process with Cigna on your behalf. We prepare and submit all required clinical documentation, manage the authorization timeline, and keep you informed throughout. The goal is to get you or your loved one into treatment as quickly as the insurance process allows.
Frequently Asked Questions: Cigna Coverage for Mental Health Treatment
Does Cigna cover Mental Health Treatment?
Yes. Cigna covers mental health treatment as a required essential health benefit. Under the Mental Health Parity and Addiction Equity Act, Cigna cannot impose more restrictive limits on mental health care than it does on medical and surgical care. Most Cigna plans cover inpatient mental health treatment, residential care, PHP, and IOP when medically necessary. CBH is in-network with Cigna in South Florida. Call 844-503-0126 for a free benefits verification.
Does Cigna cover Inpatient Mental Health Treatment?
Yes. Most Cigna plans cover inpatient and residential mental health treatment when it is medically necessary and prior authorization has been obtained. CBH handles the prior authorization process with Cigna on your behalf. There is no fixed limit on treatment days for medically necessary care under federal parity law. Duration is driven by clinical progress. Call 844-503-0126, and our admissions team will verify your specific Cigna plan coverage at no cost.
Does Cigna cover Therapy Sessions?
Yes. Most Cigna plans cover mental health therapy sessions without a fixed annual cap when treatment is medically necessary. Under the Mental Health Parity and Addiction Equity Act, Cigna cannot impose stricter session limits for mental health therapy than for comparable medical care. CBH’s clinical team documents ongoing medical necessity throughout your stay to support continued coverage. Call 844-503-0126 to verify your specific session and outpatient therapy benefits.
Does Cigna cover Residential Mental Health Treatment?
Yes. Cigna covers residential mental health treatment when it is medically necessary and prior authorization is in place. CBH is in-network with Cigna and manages the full prior authorization process on your behalf. Residential stays at CBH are not fixed at 30 days. Length of stay is determined by clinical progress, and CBH conducts peer-to-peer reviews with Cigna when extended stays are clinically indicated. Call 844-503-0126 to verify your specific residential coverage.
Does Cigna cover Dual Diagnosis Treatment?
Yes. Cigna covers dual diagnosis treatment, which is the simultaneous treatment of a mental health condition and a co-occurring substance use disorder, as a covered behavioral health benefit. CBH’s entire clinical model is built around dual diagnosis care. Every client receives a comprehensive psychiatric evaluation at admission, and both the mental health condition and any substance use disorder are treated with equal clinical weight from day one.
Is Compassion Behavioral Health in-network with Cigna?
Yes. Compassion Behavioral Health is in-network with Cigna. Being in-network means your treatment at CBH is processed at the contracted rate, and your out-of-pocket costs are limited to your plan’s copay, coinsurance, and any remaining deductible. Call 844-503-0126, and our admissions team will verify your specific Cigna benefits at no cost and with no obligation.
What happens if Cigna tries to limit my Treatment?
If Cigna attempts to shorten your authorized length of stay before treatment is clinically complete, CBH conducts a peer-to-peer review. Our psychiatrist speaks directly with Cigna’s medical reviewer to advocate for the clinical necessity of continued care. We provide the supporting documentation and make the clinical argument on your behalf. This service is not standard at most behavioral health facilities. At CBH, it is part of how we operate.
What is the Cigna Behavioral Health Phone Number?
The Cigna behavioral health number is typically printed on the back of your insurance card. However, the fastest way to verify your specific mental health benefits for treatment at CBH is to call our admissions team directly at 844-503-0126. We contact Cigna on your behalf, verify your coverage, and walk you through everything your plan includes. Our line is available 24 hours a day, seven days a week.
Ready to Use Your Cigna Benefits at CBH? One Call Tells You Everything.
If you have Cigna and are ready to understand exactly what your plan covers at Compassion Behavioral Health, the fastest path forward is a single confidential call. Our admissions team will verify your Cigna benefits, explain what is covered and what your out-of-pocket costs look like, and help you determine whether CBH is the right clinical fit.
There is no pressure and no obligation. Verification is completely free. And if you decide to move forward, CBH handles the prior authorization process with Cigna so that the burden does not fall on you or your family during one of the hardest decisions you will make. These are just some of the reasons why to get treatment with CBH:
- 159% depression improvement.
- 167% anxiety improvement.
- 88% PTSD improvement.
- Verified. In-network.
- A clinical team that fights for your stay when insurance tries to cut it short.
