HIPAA Privacy Policy

Clear Shores Inc. dba Compassion Behavioral Health

Clear Shores Inc. dba Compassion Behavioral Health (“Compassion Behavioral Health,” “CBH,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal and health information we collect or create as part of providing healthcare services to our patients.

This Notice of Privacy Practices explains how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Protected Health Information (“PHI”) includes information that identifies you and relates to your health condition, healthcare services you receive, or payment for healthcare services. Examples include your name, address, medical records, treatment history, and insurance information.

Our Legal Duties

Compassion Behavioral Health is required by law to:

  • Maintain the privacy and security of your Protected Health Information (PHI)
  • Provide you with this Notice of Privacy Practices
  • Follow the privacy practices described in this notice
  • Notify you if a breach occurs that may have compromised the privacy or security of your information

We may update this Notice from time to time. The updated version will be posted on our website and available upon request.

How We May Use and Disclose Your Health Information

Treatment

We may share your health information with healthcare professionals involved in your treatment in order to coordinate care.

Payment

We may use your information to obtain payment from insurance companies or other third parties for services provided.

Healthcare Operations

We may use your information for operational purposes such as:

  • Quality improvement
  • Staff training
  • Compliance activities
  • Accreditation requirements

Required by Law

We may disclose Protected Health Information when required to do so by federal, state, or local law.

Confidentiality of Substance Use Disorder Records (42 CFR Part 2)

Because Compassion Behavioral Health provides treatment for substance use disorders, federal law (42 CFR Part 2) provides additional protections for patient records.

These laws prohibit Compassion Behavioral Health from disclosing any information identifying an individual as having or having had a substance use disorder unless:

  • The patient provides written consent
  • The disclosure is permitted by federal law
  • The disclosure is required by a court order or other legal mandate

Federal law also restricts the use of this information to investigate or prosecute patients related to substance use treatment.

Patient Rights

You have the right to:

  • Request access to your medical records
  • Request corrections to inaccurate health information
  • Request restrictions on certain uses or disclosures of your information
  • Request confidential communications
  • Receive a copy of this Notice of Privacy Practices
  • File a complaint if you believe your privacy rights have been violated

You may file a complaint with Compassion Behavioral Health or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

Website and Electronic Communication

If you interact with Compassion Behavioral Health through our website, forms, chat tools, or phone systems, certain information may be collected to assist with communication and care coordination.

  • Electronic communications may not always be encrypted
  • Website forms should not include sensitive personal health information unless necessary
  • Calls to our admissions line may be recorded for quality assurance and training purposes

Submission of a website form does not establish a patient-provider relationship.

Third-Party Service Providers

Compassion Behavioral Health may use trusted third-party service providers to assist with operations such as:

  • Appointment scheduling
  • Call handling systems
  • Electronic medical record systems
  • Secure communication platforms
  • Website hosting and analytics services

These vendors are required to comply with applicable healthcare privacy laws and may only access information necessary to perform their services.

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance and user experience.

These technologies may collect information such as:

  • Browser type
  • IP address
  • Pages visited
  • Time spent on the website

Compassion Behavioral Health does not intentionally use these technologies to collect Protected Health Information.

Emergency Notice

This website is not intended for medical emergencies.

If you are experiencing a medical or psychiatric emergency, please call 911 or go to the nearest emergency room.

Contact Information

If you have questions regarding this Notice or your privacy rights, please contact:

Compassion Behavioral Health
1701 Mayo Street
Hollywood, FL 33020
Phone: (954) 505-2200